IT Service Desk and Providence Computer Lab Hours - NEW

Information Technology (IT) would like to make the community aware of the following changes in hours of operation for the 2019-20 academic year:

  • Service Desk Hours of Operation - Effective September 23, the IT Service Desk hours of operation will be 8am – 6pm EST. Emails received after hours will be addressed the next business day. Any major outages can be escalated through the phone system to on-call support staff.

  • Providence Computer Lab Hours - Effective at the opening of school, computer labs on the Downcity and Harborside campuses will be open and accessible during the hours that the buildings  are open. Students and professional staff will be on site in the labs between 8am-7:30pm EST for technical assistance. 

If you have any questions on this please contact the IT Service Desk at 401-598-HELP (4357) or it@jwu.edu.