Information security is an increasingly critical area for individuals, institutions, corporations, government agencies, and more. Passwords are central to Johnson & Wales’ information security. This is a reminder of how you can manage your JWU security credentials.
Password Reset Manager
Go to https://prm.jwu.edu/QPM/User/Identification/ to set a new password or change an existing one. This service is available anytime, 24/7.
IT Service Desk
Call 866-598-4357 or 401-598-4357 (you will be asked to validate confidential personal information and given a temporary password).
This service is available Monday-Friday, 8am-7:30pm ET (the IT Service Desk is closed during the weekend).
Important: Password reset requests will NOT be accepted via email, chat, or other means. Faculty, staff and students must call.
Critical Reminders and Tips
To avoid unwanted delays, do not wait until the final day to change your password when it is due to expire.
Once you reset your password, you must wait 20 minutes before using it (to allow time for various university systems to synch-up).
Visit https://it.jwu.edu/password for step-by-step instructions on managing your profile and resetting passwords.
Thank you for your understanding and cooperation. Please visit https://it.jwu.edu/ for additional Johnson & Wales IT services and resources.