Staff Accomplishments – JWU Library

At the New England Library Association & Rhode Island Library Association Joint Annual Conference on October 23, 2018, JWU librarians David Meincke, Kelly Faulkner, Kerry Caparco, and Sarah Naomi Campbell presented “Who’s Got Your Back--Empowering Student Chat Ambassadors.” The session detailed the team’s development and implementation of a successful training program that teaches student employees to provide responsive customer service through instant messaging.

On October 24, 2018, Sarah Naomi Campbell, librarian, participated in, “Everyone is Welcome: LGBTQIA+ Books and Services for Children and Teens,” a panel session at the Wallingford Public Library. As a trans/nonbinary librarian, Campbell was invited to speak to the representation of gender identity in library collections.